Expedia and IHG Lay Out Their Next Steps with AI
What does an online travel giant with a smorgasbord of AI do for its next act? Make the tech smarter and more contextual, said Expedia Group Managing Director Angela Vega…
United Airlines Among Major Companies Hit by Amazon Web Outage
A widespread outage at Amazon Web Services (AWS) early Monday caused disruption across parts of the air travel ecosystem, knocking out some digital functions at major carriers including United Airlines.…
AWS’ Impact on Travel
Amazon Web Services said a glitch in its network monitoring system caused Monday’s outage that disrupted operations at several travel companies, and the incident highlighted just how much of the…
The Next Era of Tourism Is Frictionless and Personal
Key Points Jon Huntsman discussed how data and AI are driving more personalized and seamless travel experiences. Public–private collaboration and smarter digital trade policies are vital for sustainable tourism growth.…
ChatGPT’s New Atlas Browser Has An Agent Mode for Travel
OpenAI launched a brand-new AI web browser, ChatGPT Atlas, on Tuesday, and it has a marquee feature: an agent mode that takes actions on behalf of the user — including…
Grab Expands with New ‘Partner Apps’ for Travel
Grab, the Singapore-based app best known for ride-hailing and food delivery, on Wednesday announced the launch of a new feature called “Partner Apps,” allowing other companies to plug their services…
Hilton Sees AI Producing Savings for Hotel Owners
Hilton is betting that technology investments will help it maintain a competitive advantage, testing 41 “use cases” for applying artificial intelligence applications at the company. During an earnings call on…
Alaska Airlines Delays Q3 Earnings Call After Tech Meltdown
Alaska Airlines is recovering from a major IT outage that brought its operation to a standstill Thursday night. The problem forced hundreds of flight cancellations and the postponement of its…
Will Agentic AI Turn OTAs Into Passive Order Takers?
The rapid development of agentic AI raises an important question for OTAs: Do Expedia, Booking.com, Trip.com, and MakeMyTrip risk becoming mere fulfillment arms of ChatGPT, Perplexity, Gemini, and Claude? I…
Mews Acquires AI Firm to Simplify Data Usage for Hotels
Key Points Mews acquired AI firm DataChat to enhance data usability for its hotel clients through conversational intelligence. The acquisition aims to help hotels generate insights and predictive models without…