Key Points
- Mews acquired AI firm DataChat to enhance data usability for its hotel clients through conversational intelligence.
- The acquisition aims to help hotels generate insights and predictive models without technical expertise, improving operations and guest experience.
- This deal is focused on technology integration and talent acquisition rather than expanding products or customer base.
Summary
Mews, a hospitality technology company, has acquired the AI firm DataChat, marking its 14th acquisition but its first focused on bringing in technology and data science expertise rather than new products or customers. DataChat’s conversational intelligence platform allows hotel clients to interact with their data in natural language, enabling them to generate insights and predictive models without coding skills. The move aims to help hotels better leverage their data for operations, reservations, and guest experience, regardless of their technical capabilities.